Shipping and Returns
Shipping
United States (48 contiguous United States and Alaska, Hawaii and Puerto Rico)
We strive to get your toys to you as quickly as possible. Orders over $75* (before taxes) qualify for FREE SHIPPING with the USPS, within the contiguous United States. *Some items do not qualify for free shipping and will be noted as such on the product page. Alaska, Hawaii and Puerto Rico will incure additional shipping charges. Oversized items may incur an additional charge. Any additional shipping fees will be noted on the product page. **For your protection and ours, all orders over $100 will require a signature for delivery.**
If your order is under $75, the
cost for shipping is determined at checkout depending on weight in the 48 contiguous United States. Most orders are shipped
within 1-2 business days after they are placed, unless otherwise noted on their product page.
NOTE: Normal delivery for orders shipped with free shipping is 7-10 days from the day your order leaves our facility. Special orders, please allow 3-5 weeks for delivery.
*Some items do not qualify for free shipping
Custom Playhouses, School Bus lofts, Tree bookcases and Jellio furniture items do not qualify for free shipping. Please email Customer Service for shipping, or freight rates to your location. Oversized items with additional shipping charges are noted on their product page.
11.5" Plush Blocks
Due to the large nature of our plush blocks, they are considered
oversized items, when shipping more than four in the same
package. We do our best to keep shipping costs as low as possible by
compressing them down for shipping, therefore avoiding oversized
shipping charges. This does not damage the blocks in any way and they
will resume their normal shape in a few hours.
Confirmation Emails
We will send you a shipping confirmation email when all, or
part, of your order is shipped. The email will include the UPS or USPS tracking
number. You will be sent a shipping confirmation email with a tracking
number for every shipment. You can check the status of your order
anytime by emailing us at Customer Service.
Shipping in Multiple Packages
If your order includes several items, they may ship separately
and at different times. Items which ship from the same location are
grouped together so that we can deliver your purchases to you as
efficiently as possible. In the event that your order is shipped in multiple packages, you will receive tracking information for each shipment via email.
International Orders
We do ship outside of the United States via USPS Priority Mail International on a case by case basis. International shipments will incur additional shipping charges and do not qualify for free shipping on orders over $75. Payments are processed upon final approval of the order. Duties and taxes are the responsibility of the customer/receiver. Shipping costs will be reflected at time of checkout. Please contact Customer Service and provide the shipping address for exact shipping information.
Back Orders
We do our best to keep every item in stock, but, there are times when popular items sell out very quickly. If an item is on back order, we will contact you via email with an approximate shipment date. At that time, you can determine whether you wish to continue with the order, or cancel the item. If you decide to cancel a backorder, you must do so within 24 hours of notification of the backorder.You may contact our customer service department prior to placing your order to check on availability if timing of shipment is a concern. All orders are charged immediately upon checkout. If you choose to cancel a backorder, a refund will be posted to your original method of payment. If you attempt to cancel a backordered item and we find that it has already shipped, please refer to our return policy for instructions.
Returns
Custom Items
Custom orders require payment in full when ordering, and cannot
be returned or exchanged.
Non-custom Items
We're not happy unless you are too. You may return items within
30 days of purchase. The customer is responsible for the cost of
shipping the unwanted item back to us. Returned items must be unused, unopened, in
their original condition and in their original packaging. No exceptions. We reserve the right to apply a 45% restocking fee should the merchandise not be in re-sellable condition, opened, or missing it's original packaging once we receive the return.
If your item was damaged, simply call, or email us, within 30 business days of purchase and we will help you facilitate the return, or exchange.
If you have a problem or repair, with an item after 30 days, we will provide you with the manufacturer information and suggest contacting them directly. We do not accept returns of any kind after 30 days.
*Returning FREE SHIPPING items*
If you choose to return an undamaged item that was shipped to you for free, you will be refunded the item price minus standard shipping rates associated with the original order. If you choose to exchange an item that was shipped via free standard shipping for another item that qualifies for free standard shipping, a standard shipping charge will be added to the exchanged item, to complete the exchange to cover our shipping costs.
