Gibout Toys — Contact Us

Contact Us

CUSTOMER SERVICE For our customers, the most convenient and fastest way to reach us is by submitting an email to: customerservice@gibouttoys.com. We will respond to your email within 4 hours of receiving it, during normal business hours. Our email customer service hours are from 8 a.m. – 10 p.m. Monday-Saturday, and Sunday from 12 – 6 p.m.

NOTE: This email address is for customers only. PLEASE DO NOT SOLICIT YOUR BUSINESS OR SERVICE.


SOLICITORS PLEASE NOTE: Please DO NOT email our customer service email address to solicit your business or service. We will not respond to your email, re-direct you, or provide contact information for our vendors, specific department contacts, or owner information. Solicitations to customer service will not be returned, as our customer service email address is dedicated solely to providing exceptional customer support to our customers. Thank you for your understanding.


BEST PRICE GUARANTEE!  We strive to ensure our product prices are competitive in the online market. Many manufacturers strictly enforce a minimum price for their products. We respect the position of these manufacturers and therefore adhere to their retail price requirements. However, if you find the exact product featured on another website for less, including a free shipping offer, we will do our best to match that price. Simply email us with a link to the product on the other website and we will contact you with a discount code for making your purchase on our website at the lower price.


PAYMENT OPTIONS  We accept credit card payments from Visa, Discover, MasterCard, American Express.


PRODUCT SUBMISSIONS  We are always looking for unique and fabulous, eco-friendly children's toys. If you manufacture a toy you would like us to consider adding to our website, send us an email. Sending samples may help us understand the craftsmanship and quality of your product, but are not required. Please check our website to see that your product is in a category that we currently carry before contacting us.

Send an email to: info@gibouttoys.com and include the following information:

- Company Name
- Address
- Contact person and phone number
- Website address
- Product description along with photos

Requirements: We do require that all submissions meet all toy safety requirements set by the CPSC. You must also show proof that your product has undergone third-party testing to ensure compliance with all U.S. toy safety standards. There are no exceptions to this requirement. Your item must be eco-friendly in some way; Whether it's manufactured from a sustainable wood or material, made in a responsible way, recyclable at the end of it's life, or made in the U.S.A.

Photography: We also require you to have professional photography of your product. If you do not have professional photography at this time, you may still submit your product. If chosen, hi-resolution photography will be required at your expense before we can feature your product on our website.


PRESS AND MEDIA iNQUIRIES:  For press and media inquiries please email us at media@gibouttoys.com **Please note this is not for business solicitations.**