CUSTOMER SERVICE For our customers, the most convenient and fastest way to reach us is by submitting an email to: email@example.com. We are also available by calling 888-929-TOYS. Email is the preferred contact method and we will be able to answer your question much quicker than returning your phone call.
We will respond to your email within 2 hours of receiving it, assuming it is within normal business hours. Our email customer service hours are from 8 a.m. – 10 p.m. Monday-Saturday. Our office hours are from 9-5 CST, Monday-Friday.
NOTE: This phone number and email address is for customers only. PLEASE DO NOT SOLICIT YOUR BUSINESS OR SERVICE.
SOLICITORS PLEASE NOTE: Please DO NOT call or email our customer service email address or toll-free number to solicit your business or service. We will not respond to your email, re-direct your call, or provide phone numbers for our vendors, specific department contacts, or owner information. Solicitations to firstname.lastname@example.org will not be accepted or returned, as our customer service line and email address is dedicated solely to providing exceptional customer support to our customers. Thank you for your understanding.
BEST PRICE GUARANTEE! We strive to ensure our products' prices are competitive in the online market. Many manufacturers strictly enforce a minimum price for their products. We respect the position of these manufacturers and therefore adhere to their retail price requirements. However, if you find the exact product featured on another website for less, including a free shipping offer, we will do our best to match that price. Simply email us with a link to the product on the other website and we will contact you with a discount code for making your purchase on our website at the lower price.
PAYMENT OPTIONS We accept credit card payments from Visa, Discover, MasterCard, American Express.
PRODUCT SUBMISSIONS We are always looking for unique and fabulous, eco-friendly children's toys. If you manufacture a toy you would like us to consider adding to our website, send us an email. Sending samples may help us understand the craftsmanship and quality of your product, but are not required. Please check our website to see that your product is in a category that we currently carry before you email us.
Send an email to: email@example.com and include the following information:
- Company Name
- Contact person and phone number
- Website address
- Product description along with photos
Requirements: We do require that all submissions meet all toy safety requirements set by the CPSC. You must also show proof that your product has undergone third-party testing to ensure compliance with all U.S. toy safety standards. There are no exceptions to this requirement. Your item must be eco-friendly in some way; Whether it's manufactured from a sustainable wood or material, made in a responsible way, recyclable at the end of it's life, or made in the U.S.A.
Photography: We also require you to have professional photography of your product. If you do not have professional photography at this time, you may still submit your product. If chosen, hi-resolution photography will be required before we can feature your product on our website at your expense.
PRESS AND MEDIA iNQUIRIES: For press and media inquiries please email us at firstname.lastname@example.org ** Please note this is not for business solicitations. Solitations sent to this address will not be responded to.**