We're not happy unless you are too. You may return items within 30 days of purchase. The customer is responsible for the cost of shipping the unwanted item back to us, using any carrier they choose that provides tracking and insurance. Gibout Toys is not responsible for packages lost in transit on their way back to us. Returned items must be unused, unopened, in their original condition and in their original packaging. No exceptions. Please note that shipping charges are non-refundable.
*Returning FREE SHIPPING items*
If you choose to return an undamaged item that was shipped to you for free, you will be refunded the item price, minus the shipping amount paid on your behalf, at the time of the original order. If you choose to exchange an item that was shipped via free standard shipping for another item that qualifies for free standard shipping, a standard shipping charge will be added to the exchanged item, to complete the exchange to cover our shipping costs.
We strive to get your toys to you as quickly as possible! Orders over $75 (before taxes and after discounts) qualify for FREE SHIPPING up to $50 via the USPS, within the 48 contiguous United States. Anything over the $50 shipping allowance will show on your order at checkout. We ship via the USPS and UPS and do not mark up shipping. You pay what we pay. Shipping rates are live and our discounted and negotiated rates are passed along to you. For your protection and ours, all orders over $100 will require a signature for delivery.
Most orders are shipped within 24 hours after they are placed. PLEASE NOTE: Normal delivery for orders shipped with free shipping is 7-10 days from the day your order leaves our facility, but many customers receive their order in 3-5 days. Some items do not qualify for free shipping and will be noted as such on their product page. Alaska, Hawaii and Puerto Rico may incur additional shipping charges on large items.
If your order is under $75: The cost for shipping is determined at checkout, depending on weight in the 48 contiguous United States.
We do ship outside of the United States via USPS Priority Mail International. International shipments do not qualify for free shipping on orders over $75. Duties and taxes are the responsibility of the customer/recipient. All costs are determined at checkout, based on live rates through USPS. We do not mark up international shipping rates. You pay what we pay.